Booking FAQs

Check-in is from 3:00pm on the day of arrival.

Check-in is between 3:00pm and 6:00pm. If you are delayed, please contact us as soon as possible. Arrivals between 7:00pm and 9:00pm are by prior arrangement and incur a late check-in charge. After 9:00pm the site is closed to new arrivals.

Yes. Please let us know if you expect to arrive later than usual so we can ensure you have the information you need for arrival.

No. Broadleaves is a small, peaceful glamping site designed for registered staying guests only. Day visitors are not permitted unless agreed in advance with Broadleaves before arrival. Unauthorised visitors are not allowed on site.

Yes. Selected accommodation is dog-friendly. Please check the individual accommodation page for details and contact us if you are unsure.

Yes. Beds are fully made up with quality bed linen ready for your arrival.

Yes. Towels are provided for guests staying at Broadleaves.

Yes. Free parking is available close to the accommodation.

Yes. Fire pits are provided with the accommodation. Please follow the guidance provided during your stay and never leave fires unattended.

No. For safety, environmental and biosecurity reasons, only timber supplied or purchased through Broadleaves may be used in fire pits, stoves and hot tubs.

No. Barbecues are not permitted at Broadleaves. Guests can cook using the gas stove provided and many accommodation options also include a fire pit hot plate for outdoor cooking.

Your accommodation includes cooking equipment, crockery, cutlery, pots and pans. Bell tent accommodation includes a gas ring stove and outdoor cooking facilities using the fire pit hot plate.

Each outdoor kitchen includes a cool box with reusable cool blocks. Guests also have access to a shared guest fridge and freezer.

Our hot tubs are heated using wood-fired stoves. Full instructions are provided before and during your stay, and we are happy to help if required.

This varies depending on weather conditions and starting temperature, but typically several hours should be allowed for heating.

Yes. Guests can arrange a hot tub pre-heating service before arrival. We will heat the hot tub ready for your arrival and provide the wood required for the initial heating. Please contact us at least 24 hours before arrival for current pricing and availability.

Detailed arrival instructions, including What3Words and map directions, are sent before your stay. Please follow these directions rather than relying solely on postcode navigation.

Yes. Ticknall, Melbourne and nearby towns offer shops, supermarkets and places to eat and drink.

Yes. Delivery options vary, but food deliveries are available in the area.

Yes. Several accommodation options are suitable for families. Please see the accommodation pages for occupancy information.

Yes. Visit our Gift Vouchers page or contact us for details.

Yes. Broadleaves specialises in intimate weddings, exclusive-use celebrations and festival-style outdoor weddings.

Yes. Broadleaves hosts wellbeing events and is also available for retreat venue hire.

Please refer to our Booking Terms & Conditions for full details of our cancellation and booking policies.